Contact Us

Contact

How Can We Help?

Whether you have a question about a pergola, need help choosing the right fire pit table, or want to check on an order, we are happy to help.

Most messages answered within 24 business hours
Reach Us

Choose Your Preferred Channel

Email

support@openairhearth.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take for my order?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.

Is shipping really free on my order?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size.

What is your return policy?

We want you to be completely satisfied with your patio furniture, pergola, or fire pit table. If something is not right, please reach out to our team within 30 days of delivery. We will work with you to find the best solution, whether that is an exchange or a return.

Can I exchange an item for a different size or style?

Absolutely. If you need a different size pergola or want to swap a patio heater model, contact us and we will arrange the exchange. Items must be in their original condition and packaging. We will guide you through the process step by step.

How do I choose the right fire pit table for my patio?

Consider the size of your outdoor space, seating arrangement, and fuel preference (propane vs. natural gas). Our product descriptions include dimensions and BTU output to help you compare. If you are still unsure, send us a message with your patio dimensions and we will offer a personalized recommendation.

Are your pergolas weather-resistant?

Our pergolas are designed for year-round outdoor use with materials built to withstand sun, rain, and wind. Each product listing details the specific materials and finishes used. We recommend reviewing care instructions included with your purchase to keep your pergola looking its best season after season.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Quick Responses

Every message is read and answered by a real person within one business day.

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Built for Outdoors

Every pergola, heater, and fire pit table is designed to withstand the elements season after season.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.